Featured products

View all

FAQ

1. What payment methods do you accept?

We accept payment viva [ UPI / Credit cards/ debit cards and other online payment methods.

2. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Brokart, please contact our customer support team immediately within [7] days of delivery. You can reach us via [email brokart0707@gmail.com, phone at +91-7355060623, or through our website's "Contact Us" form]. Please provide your order number, a description of the issue, and ideally, clear photographs of the damaged or incorrect item. We will promptly investigate the matter and guide you through the process of returning the item and arranging for a replacement.

3. What is Brokart's return policy?

Brokart offers a [4-day, 7-day] return policy on most items, starting from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it, with all tags and labels intact. Certain items, such as [e.g., personalized products, intimate apparel, perishable goods, digital downloads - customize this based on what Brokart sells], may not be eligible for return. For detailed information and a step-by-step guide on how to initiate a return, please refer to our dedicated Returns & Refunds Policy page.


4. Do you offer exchanges?


Yes, Brokart offers exchanges for eligible items under certain conditions. If you wish to exchange an item for a different size, color, or a completely different product, please contact our customer support team. Exchanges are subject to product availability and adherence to our return policy (i.e., the item must be in its original, unused condition). In cases of exchange, any price difference will be adjusted accordingly. For the full terms and conditions regarding exchanges, please visit our Exchanges Policy page or contact customer support.

5. how can i track my order?

You can easily track your Brokart order in a few ways:

Via Email/SMS: Once your order is shipped, you will receive an email and/or SMS notification containing your tracking number and a link to the courier's tracking page.

In Your Account: Log in to your Brokart account on our website. Go to "My Orders" or "Order History," select the relevant order, and you will find the tracking information there.

Dedicated Tracking Page: You can also enter your order number and email address on our Order Tracking Page on the Brokart website.